Privacy Policy

Please read these terms in conjunction with the Terms and Conditions found on our website


This website is maintained and operated by Heating and Home. All franchise and subsidiary companies of Heating and Home maintain the same policies, individual county websites may be managed on a local level by representatives. If you have any issues with any franchise, subsidiary, sales partner, affiliate or reseller then please contact Heating and Home Directly so we can investigate the issue.

Privacy Policy

We take the privacy and security of our visitors very seriously.

We are Heating and Home,  International House International House, Southampton International Business Park, Southampton, England, SO18 2RZ.

Keeping your personal information safe and secure is our top priority.

The changes don’t alter what we use your personal information for but make it easier for you to find out how we use, process and protect your information. The fact that the law is changing only builds on what we already do today – and that is to give your personal information the respect and security it deserves.

Our Privacy Policy applies to all customers who visit our website and may change from time to time. We reserve the right to update or modify this Policy at any time. Our services are strictly for persons aged 16 years and over.

Our Privacy Policy is supported by and should be read in conjunction with our Data Protection Policy, Fair Processing Notice and Communication Policy.


  • Your Consent
  • Cookies
  • Security
  • Collecting your Information
  • Use of your Information
  • Data Retention
  • Contact from and third parties
  • Third party links

Your Consent

By submitting your details and/or using our service you accept this Privacy Policy and are expressly consenting to the processing, use and disclosure of your personal information as described below. If you do not consent, we will not be able to process your application or you will not be able to use our services as your personal data is integral to the product and services you are applying for.

We place cookies or similar technologies on the machine you use to visit our site and/or you use to make an application. This is primarily to make it easier for you to access and navigate the website. By continuing to use our website, you are giving your consent to do this. More information about cookies is set out below.



This information does not identify any individual. We may also obtain information about your general Internet usage by using a cookie file that is stored on the hard drive of your computer, which again does not identify any individual. This information is sent back to the server each time the browser requests a page from the server that enables the web server to identify and track the web browser. For more information about cookies, please visit Cookies enable us to improve our service to you, estimate our audience size and usage patterns, store information about your preferences and recognise you when you return to our site.

You can set your web browser to refuse cookies (or just to refuse third party cookies), but if you do this you may not be able to enjoy full use of the site. Please note that any third parties who may advertise on our site may also use cookies, but we do not have access to, or control over them.



We recognise the need for appropriate protection and management of the personal and financial information you share with us and believe that our systems meet and exceed industry standards. We protect that information using secure socket layer (SSL) encryption technology. We store data in encrypted form on computers and control access via secure web pages. We use firewalls and other security packages to protect us from external attack.

We also test our systems to make sure they meet these expected standards.


Collecting Your Information

We collect information about you in two ways – directly from your online application – the personal information you submit and also should you telephone us or write in to us.

You will be fully aware of the information collected about you as you are required to complete the information.

You have the following rights in relation to the data we hold about you:

The right to be informed about the processing of your personal data (Privacy Policy);
The right to have your personal data corrected if it’s inaccurate or completed if we hold incomplete personal data;
The right to object to the processing of your personal data;
The right to restrict the processing of your personal data;
The right to have your personal data erased;
The right to request access to your personal data;
The right to move, copy or transfer your personal data;
Rights in relation to automated decision making.
In certain cases separate consent is not required, including the performance of a contract, to meet legal obligations and for legitimate interests.

In addition, we may collect information about your computer including, your IP address, operating system and browser type – for system administration and to report information to our advertisers and selected partners.


Use of Your Information

We may share the information you submit with third parties involved in the process of providing the services you request, such as engineers. We have trusted relationships with these carefully selected third parties who perform services on our behalf. All service providers are bound by contract to maintain the security of your personal information.

Under the General Data Protection Regulations, we are classed as the data controller and may use data that identifies you (“your personal data”) for: statistical analysis; to develop and improve our products; to update your records; to identify which of our, or others’ products might interest you; to assess lending and insurance risks; to identify, prevent, detect or tackle fraud, money laundering and other crime; to carry out regulatory checks; keeping you informed about your loan and for market research.

We will keep your personal data confidential and only give it to others for the purposes explained. In particular:-

To our agents and subcontractors, acting for us, to use for the purpose of providing a service;
By submitting your details and agreeing to the terms of this privacy policy you accept and expressly consent to the use and disclosure of your personal information in the manner described.


Data Retention

We will retain your information for as long as there is a business relationship with us. We will also retain your personal data as necessary to comply with our legal obligations and resolve disputes.

You have the right to have your personal information:

You will need to contact us to let us know if you want to do this.


Contact from and Third Parties

Our Communication Policy explains when we are likely to contact you. We will not sell or transfer your data to any third party, however, should you request an engineer call-out, your name, address and contact number will be passed to them, only for the purposes of providing that service.


Third-Party Links

Our site may contain links to third party websites. If you follow a link to any of these websites, please note that these websites have their own terms and privacy policies and that we do not accept any responsibility or liability for them.

Finally, we are subject to UK data protection laws, which we comply with fully and to which we give the greatest respect. You have the right to complain to the ICO if you believe we have contravened any of the requirements.

error: Content is protected !!